REFUND POLICY

Ambroise Hair Institute - Refund Policy
Effective Date: August 26, 2025

At Ambroise Hair Institute, our goal is to provide the highest quality medical, aesthetic, and hair restoration services. Because our treatments involve personalized medical care, surgical procedures, and consumable products, it is important to set clear expectations regarding payments and refunds.

1. General Policy

All fees for consultations, treatments, procedures, and products are final and non-refundable, except where required by law.
Payments secure professional time, medical expertise, use of facilities, and/or custom-prepared services or products.

2. Consultations & Evaluation Fees

Consultation fees are non-refundable but may be credited toward a future procedure if booked within 90 days.

3. Medical & Surgical Procedures

Due to the individualized nature of hair restoration procedures, refunds are not offered once a treatment or surgery has been performed.
Results vary by individual; no guarantees can be made regarding outcomes.
If a patient chooses to cancel a scheduled procedure:
- More than 14 days prior: Deposit may be refunded minus a 10% administrative fee, or applied in full as credit toward future services.
- Less than 14 days prior: Deposits are non-refundable, but may be applied as credit toward rescheduling one time.

4. Non-Surgical Treatments (PRP, SMP, Medical Therapies)

Payment for treatment packages (e.g., PRP series) is non-refundable once the first session has been completed.
If a package is purchased and unused sessions remain, credit may be applied to other services of equal or lesser value within 6 months.

5. Retail Products (Shampoos, Supplements, Topicals)

For health and safety reasons, all retail sales are final.
Defective or damaged items may be exchanged within 7 days of purchase if unopened or unused.

6. Prepaid Packages & Promotions

Packages, memberships, and promotional discounts are non-refundable.
If a patient cannot complete a package for medical reasons verified by a physician, the unused portion may be converted to in-clinic credit.

7. Gift Cards & Credits

Gift cards and in-clinic credits are non-refundable and have no cash value. They may only be applied toward eligible services or products.

8. Exceptional Circumstances
Refunds may be issued in rare circumstances, including:

Duplicate billing or processing errors.
Services not rendered due to provider cancellation.
Situations required by state or federal law.

9. Florida Consumer Protection Compliance
Ambroise Hair Institute follows all applicable Florida laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), ensuring our policies are transparent and fair.

Hear From Our Patients

Meet with Dr Ambroise today about doing a hair transplant. We did the initial consultation via a video call. He walked me through everything and answered all my questions. Told me everything he would do for regrowing my hair and all the costs. It was nice meeting with him instead of a sales person. Can’t wait to get started on having my hair back.

Michael Dickerson

Google Review

Dr. Ambroise is the real deal!! I had an honest consultation with him and before the the time was up, I knew I was not going to Turkey. He was upfront when he told me I was not a good candidate for hair transplant and came up with a plan that would be helpful, all for free (who does that). I got more from him than the dermatologist I had been seeing for years. Can't say enough good things but if you're thinking of having a hair transplant and flying to Turkey- PLEASE reach out to Dr. Ambroise. It'll be worth it.

Nicole Allen

Google Review

Had an incredible experience at Ambroise Hair Institute. He evaluated my situation and created a customized treatment plan for both myself and my husband. Attentive care, knowledgeable doc, and a spotless office. 🙏🏽

Isabella Fields

Google Review

Dr. Ambroise is an outstanding physician known for his meticulous attention to detail, and delivers individualized, patient‑specific treatments; ensuring the best outcomes.

Jean Marie Robenson

Google Review

Dr. Ambroise has a gift for connecting with people — that’s what truly sets him apart. Not to mention his expertise & skills as a physician. He is the best!

Fred Nelson Laborde

Google Review

Dr. Ambroise is a very professional physician. He is kind hearted and took great care of his patients. I will definitely recommend him for all your care.

Traveling Red Suitcase

Google Review

It’s been a true pleasure working with Dr. Ambroise. He is an outstanding physician who consistently demonstrates professionalism, empathy, and dedication to patient care. Dr. Ambroise has excellent clinical skills and a calm, approachable demeanor that makes both patients and staff feel comfortable and confident...

Kalima Ascanio

Google Review

Dr. Ambroise is professional and warm with his patients. He is genuinely concerned with ensuring positive patient outcomes and delivering quality care. Outstanding bedside manner!

Shatara

Google Review

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REFUND POLICY

All fees for consultations, treatments, procedures, and products are final and non-refundable, except where required by law.

Payments secure professional time, medical expertise, use of facilities, and/or custom-prepared services or products.

2. Consultations & Evaluation Fees

Consultation fees are non-refundable but may be credited toward a future procedure if booked within 90 days.

3. Medical & Surgical Procedures

Due to the individualized nature of hair restoration procedures, refunds are not offered once a treatment or surgery has been performed.

Results vary by individual; no guarantees can be made regarding outcomes.

If a patient chooses to cancel a scheduled procedure:

More than 14 days prior: Deposit may be refunded minus a 10% administrative fee, or applied in full as credit toward future services.

Less than 14 days prior: Deposits are non-refundable, but may be applied as credit toward rescheduling one time.

4. Non-Surgical Treatments (PRP, SMP, Medical Therapies)

Payment for treatment packages (e.g., PRP series) is non-refundable once the first session has been completed.

If a package is purchased and unused sessions remain, credit may be applied to other services of equal or lesser value within 6 months.

5. Retail Products (Shampoos, Supplements, Topicals)

For health and safety reasons, all retail sales are final.

Defective or damaged items may be exchanged within 7 days of purchase if unopened or unused.

6. Prepaid Packages & Promotions

Packages, memberships, and promotional discounts are non-refundable.

If a patient cannot complete a package for medical reasons verified by a physician, the unused portion may be converted to in-clinic credit.

7. Gift Cards & Credits

Gift cards and in-clinic credits are non-refundable and have no cash value. They may only be applied toward eligible services or products.

8. Exceptional Circumstances Refunds may be issued in rare circumstances, including:

Duplicate billing or processing errors.

Services not rendered due to provider cancellation.

Situations required by state or federal law.

9. Florida Consumer Protection Compliance Ambroise Hair Institute follows all applicable Florida laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), ensuring our policies are transparent and fair.

Hear From Our Patients

8. Exceptional Circumstances
Refunds may be issued in rare circumstances, including:

9. Florida Consumer Protection Compliance
Ambroise Hair Institute follows all applicable Florida laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), ensuring our policies are transparent and fair.